Bibliografia

Principal

  • Domingos, L.; & Monteiro, M.H. (2017) Proposta de uma ferramenta de análise dos Serviços Partilhados da Administração Pública. Domingos, L.; & Monteiro, M.H. (2017). Proposta de uma ferramenta de análise dos Serviços Partilhados da Administração Pública. In A. Azevedo, A. Sarmento, & L. S. Rodrigues, Atas da Conferência da Associação Portuguesa de Sistemas de Informação. Os Sistemas de Informação na Inovação e na Competitividade (Vol. 16, pp. 443-461). APSI/ISCAP-IPP.
  • Monteiro, M.H. (2011) Os serviços partilhados e a administração pública Monteiro, M. H. (2011). Os serviços partilhados e a administração pública. Interface - Administração Pública.
  • Bergeron, B. (2003) Essentials of shared services Bergeron, B. (2003). Essentials of shared services. Wiley.

Secundária

  • Paagman, A.; Tate, M.; Furtmueller, E.; & Bloom. J. (2015) An integrative literature review and empirical validation of motives for introducing shared services in government organizations. Paagman, A.; Tate, M.; Furtmueller, E.; & Bloom. J. (2015). An integrative literature review and empirical validation of motives for introducing shared services in government organizations. International Journal of Information Management, 35(1), 110-123.
  • Joha, A.; & Janssen, M. (2011) Types of Shared Services Business Models in Public Administration. Joha, A.; & Janssen, M. (2011). Types of Shared Services Business Models in Public Administration. In Bertot, J.; Nahon, K.; Chun, S.A.; Luna-Reyes, L. & Atluri, V. (Eds.), The Proceedings of the 12th Annual International Conference on Digital Government Research (pp. 26-35). Association for Computing Machinery.
  • Janssen, M.; & Joha, A. (2006) Motives for establishing shared service centers in public administrations. I Janssen, M.; & Joha, A. (2006). Motives for establishing shared service centers in public administrations. International Journal of Information Management, 26 (2), 102-115.
  • Elston, T. & MacCarthaigh, M. (2016) Sharing services, saving money? Five risks to cost-saving when organizations share services. Elston, T. & MacCarthaigh, M. (2016), Sharing services, saving money? Five risks to cost-saving when organizations share services. Public Money & Management, 36(5), 349-356, DOI: 10.1080/09540962.2016.1194081.
  • Boon, J., & Verhoest, K. (2018) On the dynamics of reform resistance: Why and how bureaucratic organizations resist Shared Service Center reforms Boon, J., & Verhoest, K. (2018). On the dynamics of reform resistance: Why and how bureaucratic organizations resist Shared Service Center reforms. International Public Management Journal, 21(4), 533-557. DOI: 10.1080/10967494.2016.1276494.
  • Reilly, P. & Williams, T. (2016) How to get best value from HR: the shared services option Reilly, P. & Williams, T. (2016). How to get best value from HR: the shared services option Routledge.
  • Davenport, T. (1993) Process innovation: reengineering work through information technology. Davenport, T. (1993). Process innovation: reengineering work through information technology.HBSPress.
  • Bilhim, J.A. (2014) Ciência da administração Bilhim, J.A. (2014). Ciência da administração.ISCSP.
  • Bilhim, J. A. (2013) Teoria organizacional - estruturas e pessoas Bilhim, J. A. (2013). Teoria organizacional - estruturas e pessoas (7.ª Ed).ISCSP.
  • Wandera, M. (2017) Shared services centers synergy and performance Wandera, M. (2017). Shared services centers synergy and performance. LAP LAMBERT Academic Publishing.
  • Tomkinson, R. (2018) Shared services in local government: improving service delivery Tomkinson, R. (2018). Shared services in local government: improving service delivery. Routledge.
  • The Art of Service - Shared Services Center Publishing (2020) Shared services center a complete guide - 2021 The Art of Service - Shared Services Center Publishing (2020). Shared services center a complete guide - 2021. The Art of Service - Shared Services Center Publishing
  • Laudon & Laudon (2021) Management information systems Laudon, K. C. & Laudon (2021). Management information systems: Managing the digital firm (17th Ed.) Pearson.
  • Henriques, T. (2019) Gestão de sistemas de informação. Frameworks, modelos e processos Henriques, T. (2019). Gestão de sistemas de informação. Frameworks, modelos e processos. FCA.
  • Brown, D., & Wilson, S. (2008) The black book of outsourcing - how to manage the changes, challenges, and opportunities Brown, D., & Wilson, S. (2008). The black book of outsourcing - how to manage the changes, challenges, and opportunities. Wiley.
  • Bangemann, T. O. (2005) Shared services in finance and accounting Bangemann, T. O. (2005). Shared services in finance and accounting. Gower Publishing Limited.