Bibliografia

Principal

  • Essentials of shared services: Bergeron, B. 2003 Bergeron, B. (2003). Essentials of shared services. Wiley.
  • Os serviços partilhados e a administração pública: Monteiro, M.H. 2011 Monteiro, M. H. (2011). Os serviços partilhados e a administração pública. Interface - Administração Pública.
  • Proposta de uma ferramenta de análise dos Serviços Partilhados da Administração Pública.: Domingos, L.; & Monteiro, M.H. 2017 Domingos, L.; & Monteiro, M.H. (2017). Proposta de uma ferramenta de análise dos Serviços Partilhados da Administração Pública. In A. Azevedo, A. Sarmento, & L. S. Rodrigues, Atas da Conferência da Associação Portuguesa de Sistemas de Informação. Os Sistemas de Informação na Inovação e na Competitividade (Vol. 16, pp. 443-461). APSI/ISCAP-IPP.

Secundária

  • Shared services in finance and accounting: Bangemann, T. O. 2005 Bangemann, T. O. (2005). Shared services in finance and accounting. Gower Publishing Limited.
  • The black book of outsourcing - how to manage the changes, challenges, and opportunities: Brown, D., & Wilson, S. 2008 Brown, D., & Wilson, S. (2008). The black book of outsourcing - how to manage the changes, challenges, and opportunities. Wiley.
  • Gestão de sistemas de informação. Frameworks, modelos e processos: Henriques, T. 2019 Henriques, T. (2019). Gestão de sistemas de informação. Frameworks, modelos e processos. FCA.
  • Management information systems: Laudon & Laudon 2021 Laudon, K. C. & Laudon (2021). Management information systems: Managing the digital firm (17th Ed.) Pearson.
  • Shared services center a complete guide - 2021: The Art of Service - Shared Services Center Publishing 2020 The Art of Service - Shared Services Center Publishing (2020). Shared services center a complete guide - 2021. The Art of Service - Shared Services Center Publishing
  • Shared services in local government: improving service delivery: Tomkinson, R. 2018 Tomkinson, R. (2018). Shared services in local government: improving service delivery. Routledge.
  • Shared services centers synergy and performance: Wandera, M. 2017 Wandera, M. (2017). Shared services centers synergy and performance. LAP LAMBERT Academic Publishing.
  • Teoria organizacional - estruturas e pessoas: Bilhim, J. A. 2013 Bilhim, J. A. (2013). Teoria organizacional - estruturas e pessoas (7.ª Ed).ISCSP.
  • Ciência da administração: Bilhim, J.A. 2014 Bilhim, J.A. (2014). Ciência da administração.ISCSP.
  • Process innovation: reengineering work through information technology.: Davenport, T. 1993 Davenport, T. (1993). Process innovation: reengineering work through information technology.HBSPress.
  • How to get best value from HR: the shared services option: Reilly, P. & Williams, T. 2016 Reilly, P. & Williams, T. (2016). How to get best value from HR: the shared services option Routledge.
  • On the dynamics of reform resistance: Why and how bureaucratic organizations resist Shared Service Center reforms: Boon, J., & Verhoest, K. 2018 Boon, J., & Verhoest, K. (2018). On the dynamics of reform resistance: Why and how bureaucratic organizations resist Shared Service Center reforms. International Public Management Journal, 21(4), 533-557. DOI: 10.1080/10967494.2016.1276494.
  • Sharing services, saving money? Five risks to cost-saving when organizations share services.: Elston, T. & MacCarthaigh, M. 2016 Elston, T. & MacCarthaigh, M. (2016), Sharing services, saving money? Five risks to cost-saving when organizations share services. Public Money & Management, 36(5), 349-356, DOI: 10.1080/09540962.2016.1194081.
  • Motives for establishing shared service centers in public administrations. I: Janssen, M.; & Joha, A. 2006 Janssen, M.; & Joha, A. (2006). Motives for establishing shared service centers in public administrations. International Journal of Information Management, 26 (2), 102-115.
  • Types of Shared Services Business Models in Public Administration.: Joha, A.; & Janssen, M. 2011 Joha, A.; & Janssen, M. (2011). Types of Shared Services Business Models in Public Administration. In Bertot, J.; Nahon, K.; Chun, S.A.; Luna-Reyes, L. & Atluri, V. (Eds.), The Proceedings of the 12th Annual International Conference on Digital Government Research (pp. 26-35). Association for Computing Machinery.
  • An integrative literature review and empirical validation of motives for introducing shared services in government organizations.: Paagman, A.; Tate, M.; Furtmueller, E.; & Bloom. J. 2015 Paagman, A.; Tate, M.; Furtmueller, E.; & Bloom. J. (2015). An integrative literature review and empirical validation of motives for introducing shared services in government organizations. International Journal of Information Management, 35(1), 110-123.